Can Alexa Improve Senior Living?

Wouldn’t it be great to have a genie whose command was our wish? Well, now we won’t have to dream of the day we find that magic lamp. Thanks to companies like Amazon and Google, we now have intelligent voice assistants, at our beck and call. And the best part is we’re not limited to three wishes. With Alexa or Google Home by our sides, we can do anything from inquiring about the weather to requesting music and even play games.

As technology continues to constantly progress, it is important to not forget about the older generations that have a hard time keeping up with these advancements. It would be great if there were a way that they can still stay in touch with their children and grandchildren without having to expose arthritic fingers to texting and sensitive eyes to bright screens. Thanks to innovations like voice assistants, this alternative is a reality.

It gets hectic at senior living residences where caregivers are dealing with a variety of tasks and are distracted from paying attention to their residents’ “unprioritized” requests.

For example, if a resident simply wants a cup of tea, he or she would have to either hunt down a caregiver or press a notification bell. Depending on the facility, the notification bell can be connected directly to a nurse or a front desk attendant that routes the request to the right staff member. It is too tedious and time-consuming of a process. If there is another resident who needs more serious attention, then the person who wants a cup of tea will have to wait.

But this is all fixable with Soundmind’s voice assistant platform. Soundmind has worked strenuously to make sure that a voice assistant instantly sends the resident’s request to the right staff member. This saves time and would clear a caregiver’s or nurse’s schedule for residents who need more serious attention without leaving the resident who wants tea waiting.

There are so many different functionalities that voice assistants provide when integrated with other software. If there are doubts as to how this technology can serve beyond a clock and a weatherman, then let’s clarify just what developers can get them to do. Soundmind has optimized voice assistants for senior homes, where they built a framework with menus, activities, request routing and other enhanced living experiences across the community. Residents are heard, and stay more informed, engaged, and connected.

Using voice assistants are a great tool for older adults to stay in touch with their loved ones. They will no longer have to make sure their phones are charged or wait until they get a visit. Residents can easily make video calls whenever they want without the need for a smartphone. In fact, they can remain completely hands-free. Simply by speaking, they can connect to their loved ones.

The #1 reason senior care providers need to use a voice assistant management platform is to easily collect, manage, and analyze anonymized data in a secure way that will provide meaningful insights that help deliver smarter care. A lot can be learned from voice assistants such as the needs of residents and staff performance if the right platform is used. Soundmind is HIPAA compliant, meaning it ensures data privacy and secures medical information.

Essentially, the greatest takeaway from voice assistants is that it will shine a light on older adult behavior. There is so much information on teenagers and millennials because of their digital activity. Since seniors don’t use the Internet as often if at all, it is unclear what their interests are and more difficult for companies to cater to their needs. With voice assistants, data can let us know what the older generation is up to and how to better serve them.