How Voice Assistants Care For Caregivers


Imagine you went out to a restaurant and ordered a meal. While waiting for your food to arrive, another customer enters and orders a meal too. You’re still waiting. The waiter arrives with food for the customer who came in after you and is running about the restaurant frantically, tending to other customers. You feel ignored. What are the odds of you returning to that restaurant?

Probably not likely. Now imagine that was your living situation. Any time you had a request, you would have to wait, unsure if your request was processed.

Senior living residences want to provide the best possible care for their patients. Unfortunately, time is limited and only so many staff is available. This results in a hectic work environment for caregivers and unintentionally neglected residents.

But don’t worry. There is a way to bridge the gap between caregivers and residents by implementing a specialized platform of voice assistants like Alexa throughout senior living communities. These voice-controlled platforms help senior living homes a great deal. Here’s how.

One of the more pressing issues assisted living residences face is costs. There has been a decline in workers in nursing homes. According to a survey, 46% of nurses reported that they have been so overloaded with tasks, they have overlooked important changes in residents’ health and well-being. This kind of unnecessary stress makes caregiving a less sought after profession. However, with fewer colleagues staff members, current employees are stretched thin and end up working a lot of overtime, which makes the environment overwhelming and costs the senior facilities a lot of money.

Although a well paying job is attractive to any employee, caregivers’ main motivator in their field is having better relationships with residents and coworkers. Caregiver retention is a huge problem. Senior homes experience about 70% turnover rates each year. However, if caregivers enjoy where they work, they will perform better; ultimately, this creates a positive cycle in which caregivers would not want to quit.

A voice-controlled platform helps with tasks that give caregivers the ability to fairly divide their time more and less serious matters. Some senior living homes have bells, pull cords, or pendants installed in rooms that residents press. In other words, senior living facilities make sure that their residents have an alert system available in cases of emergencies. These alerts are either directed to the front desk or a nurse. If it is directed to a front desk, which is usually busy with phone calls and visitors, then the front desk has to take the time to send the request to the necessary staff. If it is directed to the nurse, then the nurse has to seek the patient out and take time out of his or her schedule that could have otherwise been spent with more serious medical cases. Furthermore, it is important to note that nurses are highly skilled and higher paid employees. Therefore, having them focus on health-related work rather than fielding non-medical requests makes operational and financial sense.

With a voice assistant that is specially programmed for senior care, a patient can request a cup of tea and it will instantly notify the staff responsible for this kind of task. The patient is also reassured by the voice assistant that his or her request has been processed and sent to a staff member. If the case is more serious and a patient needs immediate attention, the nurse will be rapidly notified and able to tend to the patient since the emergency alert system is not jammed up with non-emergency requests. Employees are aware of residents’ needs and residents know their needs are not neglected by staff.

These specialized platforms bring organization to caregiver’s workdays, which saves time. It relieves caregivers from hectic environments. Anyone in a stressful environment may get irritated and take it out on the people they interact with. This is common in senior living facilities. However, if the day is optimized and runs smoother, then there is less irritation. Caregivers are able to provide the care residents deserve, essentially boosting senior living facility ratings.

Voice assistants are so easy for older adults to use, that they can ask questions about menus, upcoming activities, and general curiosities. Staff no longer needs to assist residents with phone calls, google searches, or scheduling updates, which permits them to have more meaningful interactions with seniors. Caregivers can spend more time discussing world events or learning about the lives of the people they care for. This not only results in residents feeling less lonely but also helps caregivers form a bond with their patients.

Smarter care, a better workplace, and happier residents are just the beginning for the changes new companies like Soundmind can do for you. With this technology accessible to you, you won’t have to find yourself waiting for a meal you’re uncertain will ever arrive.