Client Success Specialist

Job Type: Full-time

Location: NYC

About Soundmind Intelligence, Inc. 

Soundmind is an enterprise software platform enabling senior living facilities to deploy and centrally manage voice assistants like Amazon Alexa throughout the entire facility. Now, simply by speaking, residents can request concierge services, stay in touch with family, access curated content and much more. 

Description:

Soundmind is a fast-growing tech company seeking talented employees who crave learning new skills and aren't afraid to tackle big projects that are transforming the lives of older adults, their families, and care providers. As our Client Success Specialist, you will get to work one-on-one with founders and help senior communities thrive with the use of Soundmind’s products.  In your role, you will onboard our clients, train staff and residents on our easy-to-use, game-changing products, and support them with any issues that arise. 

This is guaranteed to be a fun and rewarding career with benefits.  Lots of room for growth.

Local travel and field work required. 

Responsibilities:

  • Work with Sales Team to onboard new clients Customer Support

  • Experience using enterprise-grade software

  • Experience with training staff

  • Google Suite, Microsoft Office, Customer support software

  • Work with Product Team on client operational assessment and implementation 

  • Work directly with our clients to receive feedback and ensure satisfaction

  • Present updates and upgrade to clients 

  • Host workshops and events to get users excited about using our products and services

  • Work with client’s teams to integrate our product and services into their workflows

  • Handle support requests from client

  • Act as a “relationship” manager with current clients

  • Develop a process to interact with our clients on a regular basis

  • Work to understand, create, and manage client KPIs

  • Report client status to founders 

  • Regional and domestic travel required.

Qualifications:

  • Passion to serve the senior living market

  • Customer support experience

  • Excellent communicator

  • Excellent written and verbal skills

  • Proficient in Google Suite (Gmail, Docs, Sheets, and Slides) and Microsoft Office

  • Ability to quickly learn business management software 

  • Organized, with an ability to prioritize time-sensitive assignments

  • Creative and Flexible

  • Ability to adapt to unique situations and learn quickly

  • Excellent time management skills

  • Bachelors’ Degree preferred (preferably in Communications, Business, or Science) 

Preferred Skills:

  • Experience using Amazon’s Alexa/voice enabled technology

  • Working with Senior Citizens

Please send resumes and cover letters to info@soundmindinc.com